What is the 7-Day Replacement Guarantee? How do I get a defective product repaired or replaced? What if the jewellery does not fit me?
Every piece of jewellery sold by Kiyara Accessories is covered under our 7 Day Replacement Guarantee. Let us know about your problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you.
In order to get a defective product replaced or returned the product that does not fit you, contact Customer Service via email at hello@kiyara.co or call us at +91 9930318052, within 7 days from the date of delivery. The defective product will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:
- Any jewellery that exhibits physical damage to the box or to the product
- Any jewellery that comes in touch with water, soap, lotion, perfume, cleaning agents and other harsh chemicals.
- Any jewellery not in its original condition
- Any jewellery that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
How do I cancel an order on Kiyara.co?
Cancellation before product has shipped:
- If you cancel your order before your jewellery has shipped, we will refund the entire amount.
Cancellation after product has shipped:
- If your jewellery has been shipped but has not yet delivered, contact Customer Service and inform them the same.
- If you received the product, it will be eligible for replacement if it is defective or has incorrect in size. See 7-Day Replacement Guarantee for further details.
How do I return a purchased product? What is the procedure to return a product to Kiyara Accessories?
In order to initiate a return, please email us at hello@kiyara.co or call us at +91 9930318052 our customer service representative will help you with the process.
- Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
- Please send the return shipment back to our warehouse at the below address.
Kiyara Accessories,
R.C. Barrack No. 19, R. No.220,
Near Santoshi Mata Mandir,
Chembur Colony, Mumbai – 400074.
- In case of product being damaged in-transit, please contact our customer service email address at hello@kiyara.co or call us at +91 9930318052 before sending the shipment back to us. Our customer service representative will guide you in preparing shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the returned shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. If the order is COD then to the amount will be credited to your account.
